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Rockyspin Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Rockyspin Casino. Please read them carefully before opening an account, depositing funds or playing games. By using the website or related services, you confirm that you understand and agree to these terms, together with any additional rules shown for particular products or promotions.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Rockyspin Casino website, account services, games, payment facilities and any other services made available through the website. They should be read together with the Privacy Policy, Responsible Gambling information, promotional terms and any game-specific rules that may appear on the website. If there is an inconsistency between these documents, the more specific rule will generally apply to the relevant service or promotion.
By registering an account, visiting areas of the website that require an account, depositing money or placing a wager, you agree to be bound by these terms. If you do not agree with them, you must not use the website or its services. Rockyspin Casino may update these terms from time to time where reasonably necessary, including to reflect legal, regulatory, technical or operational changes. The current version will apply when you use the website, so you should review this page regularly.
You are responsible for having suitable equipment, internet access and software to use the website. You must also make sure that your use of the services is lawful in the location where you are physically present. Access may be restricted where online gambling is prohibited or where the services are not intended to be available.
Account eligibility
- You must meet the minimum legal age that applies to online gambling in your jurisdiction. You must never allow another person, including a person under the legal age, to use your account.
- You must provide accurate, current and complete information when registering and whenever that information changes.
- You may only create and use an account for yourself. Accounts must not be opened on behalf of another person or for a business, group or organisation unless expressly permitted.
- You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
- You must tell Rockyspin Casino promptly if you believe that your account has been accessed without permission or that your login details have been compromised.
2. Identity checks, account use and security
Rockyspin Casino may carry out identity, age, account, payment and safer gambling checks. You may be asked to provide documents or information reasonably required to verify your identity, address, source of funds or ownership of a payment method. These checks help protect players, prevent fraud and support compliance with applicable legal and regulatory obligations.
Information supplied for verification must be genuine, readable and up to date. If you do not provide requested information within a reasonable period, or if information cannot be verified, access to some or all services may be restricted. An account may also be suspended or closed where there are concerns about identity, fraud, unlawful activity, duplicate accounts, payment misuse or a breach of these terms.
You remain responsible for activity carried out through your account unless you have reported unauthorised access promptly and the circumstances show that you took reasonable steps to protect the account. You must not use another person’s account, lend your account to another person, or attempt to bypass account restrictions. Rockyspin Casino may refuse, cancel or review transactions where it reasonably believes that an account has been used improperly.
One account and account closure
Unless expressly allowed under separate written rules, you may maintain only one account. If more than one account is created, Rockyspin Casino may close duplicate accounts and review any related transactions. You should contact the available support channel before creating a new account if you cannot access an existing account.
You may request closure of your account at any time. Account closure does not remove obligations that arose before closure, including obligations relating to outstanding transactions, verification, disputes or suspected misuse. Rockyspin Casino may retain information where required for legal, security, fraud prevention or responsible gambling purposes.
3. Deposits, wagers and withdrawals
You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Payment methods may be subject to availability, eligibility checks and additional terms. You must not use a payment method for which you are not the named holder or authorised user. Rockyspin Casino may delay, reject or reverse a transaction if a payment provider, financial institution or internal review identifies a concern.
You are responsible for checking the amount entered before confirming a deposit or wager. A wager is normally treated as accepted when it is recorded by the relevant system. You should check your account history and contact support promptly if you identify an error. Rockyspin Casino may void or correct transactions affected by an obvious error, technical fault, communication failure or other circumstance outside reasonable control.
Games are subject to their displayed rules, including information about outcomes, eligible wagers and any applicable limits. Game results recorded by the relevant system will generally be treated as final unless there is clear evidence of a technical or administrative error. Automated tools, scripts, bots or other methods intended to interfere with the normal operation of games or the website are not permitted.
Withdrawals may be subject to account verification, payment-provider requirements, transaction reviews and any conditions displayed when the request is made. Where reasonably possible, funds may be returned through the original payment method or another method available for the account. You must ensure that the details supplied for a withdrawal are correct. A withdrawal may be delayed or declined where information is incomplete, verification is outstanding, the account is restricted or the transaction requires further review.
Promotions and offers
Promotions, bonuses, free plays and other offers are subject to their own terms. Those terms will explain eligibility, activation requirements, expiry rules, wagering or play requirements, game restrictions and any other conditions that apply. You should read the applicable promotional terms before participating. Rockyspin Casino may amend, withdraw or restrict an offer where permitted by applicable law, including where misuse, error or technical problems affect the offer.
Promotions must not be used in a way that is deceptive, abusive or intended to obtain an unfair advantage. Where a promotion has been obtained or used through a breach of its terms, Rockyspin Casino may cancel the relevant benefit and review associated transactions.
4. Responsible gambling, liability and legal matters
Gambling should be treated as entertainment and not as a way to earn money or recover losses. You should only gamble with money you can afford to lose. Rockyspin Casino provides responsible gambling tools and information that may include deposit controls, activity information, time reminders, cooling-off options and self-exclusion processes, subject to availability and applicable requirements.
If gambling is causing concern, stop playing and use the available account controls or seek independent support from an appropriate Australian gambling support service. You may ask for help with limits or account restrictions through the support options made available on the website. Responsible gambling tools are not a substitute for professional advice, and you remain responsible for using the controls that suit your circumstances.
The website and services may occasionally be unavailable because of maintenance, outages, software faults, network problems, security incidents or events beyond reasonable control. Rockyspin Casino will take reasonable steps to maintain and protect the services, but uninterrupted access cannot be guaranteed. You should not rely on the website as a record of information that you have not independently retained.
To the extent permitted by law, Rockyspin Casino is not responsible for losses caused by your failure to keep account details secure, your use of an unsuitable device or connection, incorrect information supplied by you, unauthorised access resulting from your failure to take reasonable care, or events outside reasonable control. Nothing in these terms excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded under Australian consumer law.
You must not use the website for unlawful purposes, fraud, money laundering, market manipulation, harassment, threatening conduct or any activity that could damage the website, its users or its service providers. You must not copy, modify, reverse engineer or commercially exploit website content without permission. Website materials are provided for personal use and may be changed or removed without notice.
These terms are governed by the laws that apply to the relevant service and your use of the website, subject to any mandatory rights available to you under Australian law. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. Any concern or dispute should first be raised through the support channel available on the website so that it can be reviewed fairly and efficiently.