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Privacy Policy
This Privacy Policy explains how Rockyspin Casino generally collects, uses, stores and shares information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other terms and policies.
Information we may collect
To provide online gambling services, Rockyspin Casino may handle information that identifies, relates to or can reasonably be associated with a player. The information collected depends on how the website is used, which services are requested and what checks are required. Some information is provided directly by a player, while other information may be generated when the website or account is used.
Account and contact details
This may include a player’s name, date of birth, residential details, country of residence, username, account credentials and contact details. It may also include information supplied when a player registers, updates an account, asks for assistance, enters a promotion or communicates with customer support. Players should provide information that is accurate and keep it updated where necessary.
Identity and verification information
A casino site may request identity and age verification documents, together with information needed to confirm an account holder’s identity, location and eligibility to use the services. Documents may contain personal details and images or other evidence used for verification. Additional information may be requested where required for security, responsible operation, fraud prevention or legal compliance.
Payment and transaction records
The site may handle information about deposits, withdrawals, wagers, account balances, promotional activity and other transactions. Payment information may be processed through payment providers. The casino may receive transaction confirmations or limited payment details needed to reconcile a payment, investigate an issue, prevent misuse and maintain appropriate records.
Device, technical and usage information
When a player visits or uses the website, technical information may be collected. This can include an IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring website, error information and interactions with website features. This information helps the site function, remain secure, understand general usage and improve the player experience.
Communications and support information
Records of messages, support requests, complaints, verification enquiries and other communications may be kept so that questions can be answered, issues can be investigated and service quality can be maintained. Information supplied during a responsible gambling enquiry may also be handled where necessary to respond appropriately and protect players.
How information is used
Personal information is generally used for purposes connected with operating the website and providing gambling services. The purposes may include creating and managing an account, processing transactions, providing support, maintaining security and meeting applicable obligations. Information is handled only where it is reasonably necessary for the relevant purpose or where another lawful basis applies.
- To register players, maintain accounts and provide access to available services.
- To confirm age, identity, location and account information through verification checks.
- To process deposits, withdrawals and other account transactions.
- To detect, prevent and investigate fraud, money laundering, account misuse, collusion, unauthorised access and other suspicious activity.
- To protect the website, its systems, players and business operations from security threats.
- To provide customer support, respond to questions and manage complaints or disputes.
- To meet record-keeping, reporting and other legal or regulatory obligations that apply to gambling services.
- To monitor use of the website, troubleshoot technical problems and improve performance, content and functionality.
- To administer promotions, offers or communications where a player is eligible and has made the relevant choices.
- To promote safer gambling practices and respond to account activity or requests where player protection may be relevant.
Marketing communications will generally be sent in accordance with the choices available to players and applicable requirements. Players may be able to unsubscribe from marketing messages by using the option provided in a message or by contacting support. Withdrawing marketing consent does not necessarily stop essential service messages, such as account, security, transaction or policy updates.
Sharing information
Information may be shared with service providers and professional partners that help operate the website. These may include payment processors, identity and verification providers, fraud prevention services, technology providers, hosting providers, customer support platforms, communications providers and security services. Such parties should receive information relevant to the service they provide and may be required to protect it.
Information may also be disclosed where reasonably necessary to meet legal obligations, respond to a lawful request, protect the rights and safety of players or others, investigate suspected wrongdoing, enforce website terms or support a business transfer. Where information is processed or stored outside Australia, appropriate arrangements may be used as required by applicable privacy requirements. Information is not intended to be sold for unrelated purposes.
Cookies, security and storage
Cookies and similar technologies
Rockyspin Casino may use cookies and similar technologies to remember settings, maintain sessions, support login functions, measure website performance, understand general traffic patterns and help provide relevant content. Some cookies are necessary for core website functions, while others support analytics, preferences or communications. The information collected through these technologies may be linked with account or device information where appropriate.
Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the way some website features work, including account access, preferences and other functions. Browser controls may also allow players to clear existing cookies or receive a notice before new cookies are stored.
Security measures
Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, verification procedures and staff or supplier processes. No online service can guarantee complete security, so players should use strong, unique account credentials, keep them confidential and contact support promptly if they suspect unauthorised activity.
Retention of information
Personal information is generally kept for as long as it is needed for the purposes described in this policy, to manage an account, resolve issues, protect the website or meet applicable obligations. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Closing an account does not necessarily result in the immediate deletion of every record. Information may continue to be held where it is needed to complete a transaction, investigate activity, resolve a dispute, demonstrate compliance, prevent a person from reopening an account improperly or meet record-keeping requirements.
Your privacy rights and contact options
Subject to applicable requirements and reasonable verification, players may have privacy rights relating to personal information held about them. These rights can vary depending on the circumstances, the type of information and any exceptions that apply. A request may need to be checked before information is disclosed or changed in order to protect the account holder and other people.
- Access: ask for information about the personal data held about you and, where appropriate, request a copy.
- Correction: ask for inaccurate, incomplete or outdated personal information to be corrected.
- Deletion: ask for personal information to be deleted where it is no longer needed and deletion is permitted. Some records cannot be deleted immediately because they must be retained for legal, security or operational reasons.
- Withdrawal of marketing consent: withdraw consent to receive marketing communications. This does not necessarily affect consent or processing needed for account operation, transactions, security or legal obligations.
- Questions or complaints: ask how information is handled or raise a concern about a privacy matter.
To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@rockyspincasino.wtf. Please describe your request clearly and include enough information for the relevant account to be identified. Do not send payment passwords or unnecessary sensitive information. Additional details may be requested to verify your identity before a request is considered.
A privacy request will be reviewed and handled within a reasonable timeframe, subject to the nature of the request, verification requirements and any applicable legal exceptions. If a request cannot be completed in full, an explanation may be provided where permitted. Players may also have the option to raise a privacy concern with an appropriate privacy authority in Australia or another relevant jurisdiction.
Changes to this policy
This Privacy Policy may be updated when website practices, services, technology or applicable requirements change. The updated version will be made available on the website with a revised effective date where appropriate. Players should review this page from time to time. Continued use of the website after an update may indicate that the revised policy has been read, subject to any notice or consent requirements that apply.