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Betting Rules
These Betting Rules explain the general principles that apply when using the betting services at Rockyspin Casino. They should be read together with the site’s Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules shown for an individual game or market. By placing a bet, you confirm that you understand and accept the applicable rules.
General betting requirements
Rockyspin Casino provides betting and gaming services subject to applicable laws, platform rules and account requirements. You must be legally permitted to use online gambling services in your location and must meet any applicable minimum age requirement. You are responsible for checking whether online betting is permitted where you are located before opening an account or placing a bet.
You must provide accurate, current and complete information when registering and whenever account information changes. An account is intended for the individual who registered it and must not be used by another person. You must keep your login details, payment information and devices secure. Bets placed through your account may be treated as authorised unless you notify the operator promptly that your account may have been compromised.
- Only one personal account should be used unless the operator has expressly approved another arrangement.
- You must not place bets on behalf of another person or allow another person to access your account.
- You must not use the service for unlawful activity, fraud, money laundering or any attempt to manipulate an outcome.
- You must not use software, bots, scripts or other tools intended to gain an unfair advantage or interfere with the service.
- You must not place bets while affected by alcohol, drugs or any condition that prevents you from making informed decisions.
- You must follow any verification, security and payment instructions that apply to your account.
Rockyspin Casino may apply account checks and request documents where reasonably required. These checks may relate to identity, age, source of funds, payment ownership, location, account security or responsible gambling. Access to some or all services may be restricted while checks are being completed. Information is handled in accordance with the Privacy Policy and applicable privacy requirements.
Placing and accepting bets
A bet is generally submitted when you select the relevant option, enter the stake and confirm the transaction. A confirmation message, account record or bet history may indicate that a bet has been accepted. A bet is not necessarily accepted merely because an option is displayed or added to a bet slip.
The information shown on the betting interface, including prices, lines, selections, markets, limits and settlement information, should be checked before confirmation. You are responsible for reviewing the details of your bet before submitting it. Where a bet slip provides a final confirmation step, you should use that step to check the stake and selection.
Bets that may not be accepted
The operator may decline, cancel or restrict a bet where there is a technical issue, pricing error, market error, suspected misuse, account restriction, payment issue or other reasonable operational or compliance reason. A displayed price or market may be corrected if it was clearly incorrect or resulted from an obvious error. Where a correction is possible, the relevant rules or account information will explain how the affected bet is treated.
- A bet may be rejected if the available balance is insufficient or the payment has not been authorised.
- A bet may be restricted if it exceeds an applicable stake, exposure or account limit.
- Duplicate or repeated bets caused by a technical problem may be reviewed and handled under the applicable rules.
- A bet placed after a market has closed, or after an event has started where in-play betting is not available, may be voided or rejected.
- If a bet is accepted in error, the operator may review it and apply the relevant settlement rule.
You should keep your own record of confirmed bets and account activity. The bet history available through your account is the primary reference for the selections, stakes and status recorded by the platform. If information appears incorrect, contact support through the available website channels as soon as possible.
Settlement, results and cancellations
Bets are settled using the official result or outcome source specified for the relevant market, competition, event or game. The applicable product rules may identify how ties, abandoned events, postponed events, interruptions, non-runners, dead heats, technical failures and other unusual circumstances are treated. Rules displayed for a particular market take priority where they provide more specific information.
If an event is postponed, abandoned, rescheduled or materially changed, the bet may remain active, be transferred, be settled under a specific rule or be declared void. The result depends on the type of bet and the rules applicable to that market. Customers should not assume that a bet will be cancelled simply because an event is delayed or interrupted.
Where a market is void, the affected stake is normally returned or restored in accordance with the relevant product rules. This does not necessarily apply to every selection in a multiple or combined bet. A void selection may be removed from a combination, or the complete bet may be handled under the rules for that bet type.
Corrections and recalculation
Results and settlements may be corrected if an official result changes, a technical or administrative error is identified, or a bet was settled incorrectly. If an account was credited in error, the operator may reverse the incorrect credit or adjust the account balance. If a customer has already withdrawn an amount affected by an error, the operator may contact the customer and take reasonable steps to correct the account.
Settlement information may not be available immediately after an event ends. Delays can occur while results are verified, markets are reviewed or official information is confirmed. You should allow the settlement process to be completed before treating an unsettled bet as final.
Responsible betting and resolving concerns
Betting should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play and only use money you can afford to lose. Keep track of the time and money you spend, take regular breaks and avoid chasing losses. Increasing stakes after a loss does not improve the likelihood of a win.
- Set personal deposit, spending, time or loss limits where these tools are available.
- Consider taking a break or closing your account if gambling is no longer enjoyable or manageable.
- Do not borrow money, sell possessions or use essential household funds to bet.
- Do not gamble to deal with stress, financial problems or difficult emotions.
- Ask for help if betting is affecting your relationships, work, study, finances or wellbeing.
- If you are concerned about your gambling, use the responsible gambling information and support options available through the website or relevant Australian services.
Questions, complaints and disputes
If you believe a bet has been recorded, settled or cancelled incorrectly, review the bet details and contact Rockyspin Casino through the support channel available on the website. Include the relevant account information, bet reference if shown, date, market, stake and a clear description of the concern. Do not send passwords or unnecessary sensitive information.
Concerns are reviewed using the account record, transaction history, platform logs, market information and any applicable official results. The operator may ask for additional information to verify the matter. If you are not satisfied with the response, the available complaints or escalation process may be used as described in the site’s Terms and Conditions.
These Betting Rules may be updated when services, products, legal requirements or operational processes change. The current version published on the website applies to future use and future bets. If a specific game, event or market displays additional rules, you should read those rules before placing a bet.